The rate in two parts
At Bosmans Rioolservice the price consists of two parts. The first is the call-out, which starts from 45 euros. For that, a certified engineer comes to your address with a fully equipped van. The second part is the work itself, which is charged per hour. That way you pay for the time the job really takes, not for an inflated fixed price based on the worst-case scenario.
You hear the rate before the engineer drives out
Clarity is a key principle. When you call, you hear the rate before the engineer sets off. So you can decide calmly whether to go ahead, with no surprises afterwards. For an emergency call you also hear a specific arrival time. Usually that is within 30 to 90 minutes, in all twelve provinces and outside office hours too.
What determines how long the work takes
Because the work is charged per hour, it helps to know what can make a job shorter or longer. The time an engineer needs depends on a few factors. The better you can describe them on the phone, the more focused the engineer can be and the sooner your drain is flowing freely again:
- where the blockage is: in the toilet bowl, in the soil stack or further along in the outdoor sewer
- the cause: paper, grease, limescale, tree roots or an object that has ended up in the drain
- how easy it is to reach the access point or manhole cover
- whether a CCTV drain survey is wanted after unblocking to record the cause
A simple blockage just behind the toilet is often cleared quickly with drain rods. A greasy pipe over a long length calls for high-pressure jetting and therefore a little more time. If there is a sagging section or an ingrown root in the pipe, the camera shows it straight away. You then hear first which solution fits before any further work is done.
How to keep the job clear yourself
You can help the engineer by clearing access to manhole covers and access points beforehand, for example by emptying a cupboard or lifting tiles around a manhole. Tell us on the phone which drains are slow and since when. That way the engineer knows straight away which equipment is needed and the time goes into the actual work.
Useful questions to ask on the phone
If you want to be well prepared when you call, a few questions help. Ask what the call-out to your address costs, what the hourly rate for the work is and roughly what time the engineer will arrive. Also ask whether the engineer has a camera with them in case the cause lies further along the pipe. With those answers you know exactly what to expect and can give the go-ahead with peace of mind.
Why cheap can end up costing more
A blockage that is only poked through on the surface often comes back. An engineer who cleans the pipe properly and checks with the inspection camera when in doubt solves the cause. Bosmans works with drain rods and high-pressure equipment, inspection cameras, leak detection and pressure tests. The work is carried out to KIWA BRL K10014 and you get a 2-year guarantee. That gives you the certainty that you are paying for a lasting result.
Certainty beforehand, a clear sewer afterwards
In short: you know in advance that the call-out starts from 45 euros, that the work is charged per hour and what the rate is before the engineer drives out. Bosmans has 42 certified drain engineers and more than 14 years of experience, and is rated 9.7 on Google from more than 1,123 reviews. Call +31 85 200 93 27 for a clear rate and a quick appointment.